Buyer's guide
How an order works, from the first email to the cargo arriving at your port.
Ordering, step by step
Send your enquiry
Product, grade or specification, quantity, packing and destination port.
Receive the quotation
A written specification and price, with the shipping term, minimum order and lead time.
Approve a sample
If you need one, we send a sample before production.
Confirm the order
A proforma invoice sets out the product, quantity, price, payment terms and shipping date.
Testing and packing
The lot is tested against the agreed parameters, packed and given its lot code.
Shipment
The cargo ships with its documents. Copies reach you by email before arrival.
What travels with your cargo
Every export shipment carries the standard set below. We add what your market requires when you tell us.
- Commercial invoice and packing list
- Bill of lading or air waybill
- Certificate of Origin
- Certificate of analysis for the lot
- Phytosanitary certificate for plant products
- Fumigation and health certificates where required
Shipping terms
We quote on the term that suits you. These are the most common.
| FOB (Free On Board) | We deliver the cleared cargo onto the vessel at an Indian port. You arrange sea freight and insurance from there. |
| CFR (Cost and Freight) | We also pay the sea freight to your port. Risk passes to you once the cargo is on board in India. |
| CIF (Cost, Insurance and Freight) | As CFR, with marine insurance for the voyage arranged by us. |
Packing options
Packing is agreed in the specification. Typical options:
| Bulk bags | Kraft paper or woven PP bags with food-grade liners, for herbs, spices and seeds. |
| Fibre drums | Lined drums for extracts and fine powders. |
| Retail packs | Pouches, jars, bottles and tea bags with your artwork, for private label. |
First-order questions
How long does an order take?
It depends on the product, quantity and season. The lead time is stated in the quotation and confirmed on the proforma invoice.
How are payment terms agreed?
For each order, on the proforma invoice, before production starts.
Can we combine several products in one shipment?
Yes. Each product keeps its own lot code and test report.
Do you work with buyers in Latin America and Spain?
Yes. We work in Spanish as well as English. Tell us your country and we prepare the documents it requires.
Start with an enquiry
Tell us the product, quantity and destination.